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The importance of effective customer service is well understood. But how do you know if you are delivering that? And what channels — phone, email,
If you’re spending a large amount of time and money to acquire new customers, do renewals really matter? They do, and it’s a matter of
Dr. Matt Lindsay, president of Mather Economics, shares subscription trends, risks and opportunities, and recommendations for digital publishers.
Join our panel of executives from J.P. Morgan and BillingPlatform as they share critical insights and techniques to protect existing revenue streams and unlock new
A pending California bill would amend the California Automatic Renewal Law on automated subscription renewal. The bill passed the full Assembly yesterday by a vote
Change is here for the subscription industry. Customer retention is top priority while competition grows and customer expectations shift. So, which trends should be on
The key to a profitable subscription business is retention. Here are Subscription Insider’s 30 tips and tricks to improve retention and plug subscriber and revenue
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