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Understanding how payments work is a key foundation to selecting the right vendors for your subscription or membership business. This guide will help you understand
Customer Service, while simple in theory, is quite complex. Keeping customers happy so they can continue to doing business with you is becoming increasingly more
Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a customer
When you’re ready to implement customer service activities, you’ll have to decide whether to hire direct employees or to leverage an outsourced call center. Companies
One of the best foundations for good customer service is preparing for the common questions that frequently come up. It’s imperative to identify inquiries that
Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores what
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large organization
The FTC is seeking consumer input on subscription and recurring free-trial offers requiring credit cards that automatically get charged at the end of the trial.
Offering a subscription trial is often the most debated and discussed topic for subscription businesses. No matter how much experience your team has, the best
Whether you are scrolling through your best friend’s baby photos or looking for travel or fashion ideas, Instagram’s visual storytelling platform has become a wonderful
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