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Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores what
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large organization
The FTC is seeking consumer input on subscription and recurring free-trial offers requiring credit cards that automatically get charged at the end of the trial.
Offering a subscription trial is often the most debated and discussed topic for subscription businesses. No matter how much experience your team has, the best
Whether you are scrolling through your best friend’s baby photos or looking for travel or fashion ideas, Instagram’s visual storytelling platform has become a wonderful
Interest in subscription boxes online is flattening, and the most recent data shows that traffic to subscription box sites is way down. There is still
Marketing a smaller business is unique. From budgets to what actually works and doesnt work for acquiring subscriptions to your processes and tools for getting
In a cautionary lesson for subscription businesses leveraging influencers, an advertising campaign on Instagram came to the attention of the Better Business Bureau (BBB) who
A third of consumers have complained about companies on social media, and almost 40 percent are OK with using social channels for customer support. Whats
More gamers are playing — and paying — for video games than ever. Gaming has even surpassed paid TV among millennials. In this golden age
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