Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
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In this members-only feature, Scott Howland of Zephr shares how to choose your subtech stack to optimize the subscriber journey.
In the 2022 calendar year, the FTC refunded $392.9 million to more than 1.9 million consumers.
Coming out of the pandemic, live streaming continues to grow in popularity. We’ve got the latest live streaming stats.
In the latest Legal Insider, Marc Roth of Cobalt law shares updates on auto-renewal legislations from the first quarter of 2023.
Learn how to optimize and measure customer lifetime value for long-term success.
Four months in, and we’ve got a regulatory roundup to keep you up to date on the latest regulation and compliance news.
Launched in 2019, the FINN car subscription service is different than other car subscriptions, and they hope to succeed where others have failed.
Smartphone usage in the U.S. continues to grow, and iPhones have taken a slight lead over Android. Check out the latest stats and how they
We share five practical strategies for subscription companies to navigate their marketing while Twitter implodes, including exploring Twitter alternatives.
Marc Roth of Cobalt Law shares his observations and insights into the FTC’s proposed changes to the Negative Option Rule.
Marc Roth of Cobalt Law shares his observations and insights into the FTC’s proposed changes to the Negative Option Rule.
We explore the differences between a subscription model and a membership model with Diane Pierson, Innovate on Purpose, as our guide.
Using data and insights from three top industry reports, we share tips for how to succeed with subscriptions in 2023.
Paul Larsen, senior director of Optimized Payments, shares payment trends that impact profitability.
Adobe has adopted several new strategies and a new approach to recurring payments.
Diane Pierson of Innovate on Purpose explains black swans and how subscription businesses can prepare and respond to them.
Dr. Marco Sarich, founder and CEO of keylight, shares his blueprint for creating a robust subscription business including six key action items.
In our annual subscription predictions, we’ll look at connected cars, newsletters, payments, social media and more.
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Matt Wegner, head of global payments and risk, shares the secret behind Adobe’s recurring revenue success.
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Apple had a rough week with two days of outages causing service disruptions in 20+ apps and services.
When designing a frictionless customer experience, there are three key points to consider – expectations, innovation and integrated ecosystems.
Weight loss app Noom Inc. settled a subscription auto-renewal lawsuit in federal court for $62M last week.
Subscription cancellations are an important part of the customer journey. Follow these best practices to be proactive.
UK-based coffee company Pret A Manger gets in hot water after 5K consumer complaints about their coffee subscription service failing to deliver.
Day 3 of Subscription Show 2021 was another great day filled with content, keynotes, meeting concierge, networking opportunities and more.
Day 2 of Subscription Show 2021 was another great day filled with content, keynotes, meeting concierge, networking opportunities and more.
Day 1 of Subscription Show 2021 is in the books, complete with keynotes, sessions, networking, coaching and more. Here are highlights.
Payment solutions provider Square is expanding its payment options to include Invoices Plus, a paid subscription offering.
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