Subscriber Retention
It’s no secret that the most important thing you can do as a subscription merchant is keeping your paying customers happy and coming back for more – keep them renewing, that is! That’s why customer retention is the lifeblood of subscription revenue and should be at the top of any priority list for any business operating in the subscription economy.
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In this members-only feature, Scott Howland of Zephr shares how to choose your subtech stack to optimize the subscriber journey.
In the 2022 calendar year, the FTC refunded $392.9 million to more than 1.9 million consumers.
Coming out of the pandemic, live streaming continues to grow in popularity. We’ve got the latest live streaming stats.
In the latest Legal Insider, Marc Roth of Cobalt law shares updates on auto-renewal legislations from the first quarter of 2023.
Learn how to optimize and measure customer lifetime value for long-term success.
Four months in, and we’ve got a regulatory roundup to keep you up to date on the latest regulation and compliance news.
Launched in 2019, the FINN car subscription service is different than other car subscriptions, and they hope to succeed where others have failed.
Smartphone usage in the U.S. continues to grow, and iPhones have taken a slight lead over Android. Check out the latest stats and how they
We share five practical strategies for subscription companies to navigate their marketing while Twitter implodes, including exploring Twitter alternatives.
Marc Roth of Cobalt Law shares his observations and insights into the FTC’s proposed changes to the Negative Option Rule.
Marc Roth of Cobalt Law shares his observations and insights into the FTC’s proposed changes to the Negative Option Rule.
We explore the differences between a subscription model and a membership model with Diane Pierson, Innovate on Purpose, as our guide.
Using data and insights from three top industry reports, we share tips for how to succeed with subscriptions in 2023.
Paul Larsen, senior director of Optimized Payments, shares payment trends that impact profitability.
Adobe has adopted several new strategies and a new approach to recurring payments.
Diane Pierson of Innovate on Purpose explains black swans and how subscription businesses can prepare and respond to them.
Dr. Marco Sarich, founder and CEO of keylight, shares his blueprint for creating a robust subscription business including six key action items.
In our annual subscription predictions, we’ll look at connected cars, newsletters, payments, social media and more.
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Matt Wegner, head of global payments and risk, shares the secret behind Adobe’s recurring revenue success.
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Payments are the linchpin of subscription businesses. Understand how to lower costs while ensuring they happen smoothly in the background to improve the customer experience,
RingCentral launches a subscription for devices, Winegourd shares the future of DTC wine selling, X wants access to biometrics and employment history.
Mastercard has partnered with Subaio to develop a digital platform where subscribers can cancel subscriptions.
NPR is leaving Twitter, Peacock debuts on Meta Quest VR devices, and Rent the Runway sees a rise in revenue and subscribers.
This week’s subscription news headlines feature newspaper closures, the refill economy and raising capital.
FlexPay and PYMTS released key industry findings in their 2023 State of Subscription Business Report.
Recurly recovers close to $1B in subscription revenue, fuboTV raises prices, and Urban Plates slashes prices.
There’s a problem in the subscription industry responsible for almost half of the churn that you — and all of your competitors— experience: failed payments.
Robert Skrob of Membership Services shares insight on how to create a cancellation process that helps retain subscribers or win them back.
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